Bleeding edge has its price. Per my earlier post some weeks ago, the old Norton Internet Security (Vista compatible) doesn’t work with Windows 7 Beta or Windows 7 RC. Symantec posted a pre-release version of NIS that does work. So all was well… for a little while. After 14 days, the subscription expired and it went online and renewed it for another 14 days. I figure it was good until Windows 7 actually comes out and the real NIS release goes on sale.
Nooooo. After renewing once 14 days ago, the subscription expired again. This time, it won’t renew. So I went online and had a chat with their support to see what can be done. Mind you that I still have a current subscription of NIS that is not being used so I’m exactly sponging off for free. We went back and forth a few rounds. Basically, it boils down to:
Me: I have a current subscription to NIS and you have the pre-release NIS for Windows 7 that works, why can’t I just use it?
Symantec: The pre-release is like trial ware, we can’t renew it.
Me: You did for 14 days. Why can’t you do it again?
Symantec: Sorry, no can do.
Me: So even though people like me help you people test software AND you have the software, you won’t help. In addition, I’m a current subscriber and you are going to leave me hanging without a usable NIS for months.
Symantec: Too bad for you. Have a great day.
** Okay, s/he wasn’t that rude. I’m just grumpy.**
I guess they are just begging for me to leave. And these manufacturers wonder why they can’t maintain customer loyalty. *sigh*
Alright, the search for protection continues…
Filed under: Computer | Tagged: Norton Internet Security, Symantec, Windows 7
